Why Albania Is Perfect Nearshore Customer Service Outsourcing Location for Italy

Albania, in recent times, has become a hotspot for BPO services, mainly Customer Support functions. This is particularly true for nearshore outsourcing for businesses in European countries like Italy, Switzerland, Germany, France, the UK, etc. Furthermore, the gradual ascension from a potential European Union candidate in the early 2000s to an EU candidate in 2014 has also been of great help in getting the Balkan country recognized as a hotspot for various business process outsourcing. With ongoing discussions for further ascension, Albania will undoubtedly be the preferred destination for plenty of businesses due to the additional opportunities and grants that the Customer Service industry in the country would offer.

Get the most out of your target audience and customer base with Fusion BPO Services. We offer a range of BPO services that can help you build your brand’s goodwill and have maximum retention with fool-proof customer service and support. We have a global presence with 22 offices across 10 countries. So, irrespective of what your requirements are, be it on-shoring, near-shoring, or off-shoring, we can help you streamline your inbound and outbound process for customer service and support, sales, live chat, appointment setting, call answering, etc.

So, to know about our BPO services in depth, or to hire us to outsource call center operations, get in touch at your convenience. We are happy to assist you!